Our commitment
Refunds and returns apply to physical product orders only, as described below. Food and grocery orders cannot be returned or refunded. If an order is not delivered, or the merchant cancels it, we refund the amount you paid.
Lightning deals
Lightning deal codes are valid only for the time window shown at purchase. If you cannot redeem a code due to merchant unavailability or app error, you are eligible for a full refund.
Codes that expire because they were not redeemed within the window are non-refundable.
Grocery and food orders
Food and grocery orders cannot be returned and are not refundable once delivered, including for quality, taste, packaging, or quantity complaints. If a food or grocery order is not delivered, or the merchant cancels it, we refund the amount you paid.
Order cancellations are free until the merchant accepts the order. After acceptance, cancellation may incur a fee depending on order status.
Product returns and the return fee
Some physical products may be returned online. Food and grocery orders cannot be returned. The product page shows whether a product can be returned, and returns are limited to a return period. Products that cannot be returned online can be returned at the merchant's store.
A return fee is applicable when a product is returned through Store Streets, because it is collected from you by a delivery partner and taken back to the merchant. The fee is shared between you and the merchant, or borne by the merchant where the return is due to the merchant's fault. We decide this after the product is received and checked. The fee applicable to you is shown when you request the return and is deducted from your refund. To avoid a return fee, return the product at the merchant's store.
Giving false or misleading information about a return may lead to the return fee being applied to you and to online returns being restricted on your account.
How to request a refund
Open the order in your Store Streets app and tap "Need help?". You can also email support@storestreets.com with your order ID and a brief description of the issue.
Processing time
Approved refunds are issued to your original payment method within 5–7 business days. Bank processing times may add a day or two.
Contact us
For any refund question, reach our support team at support@storestreets.com.