Our commitment
If something is wrong with your order — missing items, damaged goods, wrong product, or significantly delayed delivery — we will work with the merchant to make it right.
Lightning deals
Lightning deal codes are valid only for the time window shown at purchase. If you cannot redeem a code due to merchant unavailability or app error, you are eligible for a full refund.
Codes that expire because they were not redeemed within the window are non-refundable.
Grocery and food orders
For perishable items, please report any quality issue within 2 hours of delivery. We will issue a full or partial refund based on the issue, after a quick verification.
Order cancellations are free until the merchant accepts the order. After acceptance, cancellation may incur a fee depending on order status.
How to request a refund
Open the order in your Store Streets app and tap "Need help?". You can also email support@storestreets.com with your order ID and a brief description of the issue.
Processing time
Approved refunds are issued to your original payment method within 5–7 business days. Bank processing times may add a day or two.
Contact us
For any refund question, reach our support team at support@storestreets.com.